We want you to get value from Web60. This policy explains when we will refund a top-up and how cancellations work.
1. No recurring charges
Web60 does not charge your card on a recurring schedule. Every top-up — including auto-topup — is initiated by you clicking a PayFast checkout link. You can stop topping up at any time by disabling auto-topup in your Credits panel.
2. Unused credit refunds (14-day window)
- You can request a refund for any unconsumed credits from a top-up within 14 days of the purchase date.
- We refund pro-rata at R1 per unused credit, back to the original PayFast payment method.
- Consumed credits — credits already spent on demos, AI generation, publishing, or other paid actions — are non-refundable. The service has already been delivered.
3. Service failure refunds
If a paid action fails because of a bug or outage on our side and we cannot make it good within 48 hours, we refund the credits spent on that action automatically to your ledger. No request needed.
4. Chargebacks and disputes
Please email us first at billing@web60.co.za — we almost always resolve issues within one business day. Filing a chargeback with your bank before contacting us may result in your account being suspended pending the dispute outcome.
5. Cancelling your account
- You can close your account at any time from the dashboard.
- Any credits with a remaining 14-day window can be refunded on closure if you request it.
- We retain billing records for the period required by SARS — see the Privacy Policy.
6. How to request a refund
Email billing@web60.co.za with the PayFast reference (visible on your receipt) and the reason. We aim to respond within one business day and to process approved refunds within five business days.